TAT Contact Center

“The Tourism Authority of Thailand (TAT) is an organisation of excellence in tourism marketing and plays a vital role in driving Thailand's economy.” The TAT Call Centre 1672 was established in August 2002, to serve as a tourist information centre of Thailand. Our service has been continually developed in line with the technological trends and responded to tourists' behaviour. We attempt to adapt new innovations to the service; for example, the merging of the tourism website (www.tourismthailand.org), and Live Chat service, which can help reduce the cost and distance. We have further developed the Live Chat service to be used with mobile applications where tourists can easily chat with our staff through their smart phone and iPad. With our dynamic development among the digital world, TAT has enhanced our information service from the "TAT Call Centre 1672" to become the "TAT Contact Centre" with a wide range of services, as well as fast, modern, and accurate information. We are dedicated in applying digital marketing strategies, and integrate onlnd offline services to provide multichannel services for tourists as well as serve the best quality.

Our Services

  • Tourist information Counter (Tourism Authority of Thailand (TAT Head Office), Suvarnabhumi Airport, and Don Mueang International Airport).
  • TAT Call Centre 1672
  • Internet Call Centre (Live Chat)
  • Websites www.Tourismthailand.org
  • Social media (Line Chat, WeChat, Facebook, Twitter, Instagram, and Youtube)


Go to top

Tourist information Counter

Tourists can inquire for tourist information at our Tourist Information Counters. Open daily with 3 service counters available:

  • TAT Head Office 1600 Phetchaburi Road, Makkasan, Ratchathewi, Bangkok 10400
    Open every day between 08.30 a.m. - 4.30 p.m. Tel. (66) 2250 5500 ext. 2199, 2100, Fax. 0 2253 7440.
  • Suvarnabhumi Airport Gate 3, Level 2, Arrivals Hall. Open every day between 8.00 a.m. - 4.00 p.m. Tel. (66) 2134 0040.
  • Don Mueang International Airport Gate 2, Level 1, Arrivals Hall. Open every day between 8.00 a.m. - 4.00 p.m. Tel. (66) 2159 0220‬‬‬‬‬‬


Go to top

TAT Call Centre 1672 (Open 24 hours).



  • Contact Call Centre officers: Tourists can directly inquire for tourist information from our call centre officers.

  • Audio Text is an automatic answering system providing tourist information of 77 provinces.

Internet Call Centre (Live Chat)

Tourists can chat with TAT Call Centre 1672 officers via “Live Chat”
and E-mail : info@tat.or.th The service is available daily from 08.00 a.m. - 4.00 p.m.



Go to top

Websites


www.tourismthailand.org

Tourists can chat with TAT Call Centre 1672 officers via “Live Chat” and E-mail : info@tat.or.th The service is available daily from 08.00 a.m. - 4.00 p.m. http://operator.tourismthailand.org

www.tatcontactcenter.com

Is a mini website for gathering and publicising the services of TAT and is another channel for tourists to communicate and participate in activities with the TAT Call Centre 1672 staff. The website is a space to share knowledge and travel experiences, strengthen relationships directly between tourists and service providers, which is a form of social networking and customer relationship management (CRM) as well.


Go to top

Our Social Network

Go to top