TAT Contact Center

“The Tourism Authority of Thailand is an excellent organization in tourism marketing and plays a vital role in driving Thailand's economy.” The TAT Call Center 1672 was established in August 2002 to serve as a tourist information center of Thailand. Our service has been continually developed in line with the technological trends and responded to tourists' behavior. We attempt to adapt new innovations to the service; for example, the merging of the tourism website (www.tourismthailand.org), and Live Chat service which can help reduce the cost and distance. We have further developed the Live Chat service to be used with Mobile Applications where tourists can easily chat with our staff through their smart phone and iPad. With our dynamic development among the digital world, the Tourism Authority of Thailand has enhanced our information service from the "TAT Call Center 1672" to become the "TAT Contact Center" with a wide range of services, as well as fast, modern and accurate information. We are dedicated in applying digital marketing strategies, and integrate on and off line services to provide multi-channel services for tourists as well as serve the best quality.

Our Services

  • Tourist information Counter
  • TAT Call Center 1672
  • Internet Call Center (Live Chat)
  • Websites
  • Social Medias

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Tourist information Counter

The Tourist Information Division, Tourism Authority of Thailand (TAT), publishes tourist attraction brochures of 77 provinces in both Thai and English versions including e-brochure that are available for downloading at www.tourismthailand.org. Tourists can inquire for tourist information at our Tourist Information Counters. Open daily with 3 service counters available:.

  • TAT Head Office 1600 Phetchaburi Road, Makkasan, Ratchathewi, Bangkok 10400 Tel. (66) 2250 5500 ext. 2199, 2100, Fax. 0 2253 7440 Open between 8.30 a.m. - 4.30 p.m.
  • Ministry of Tourism and Sports Building 4 Ratchadamnoen Nok Road, Wat Somanat, Pom Prap Sattru Phai, Bangkok 10100 Tel. (66) 2283 1556, Fax. 0 2356 0720 Open between 8.30 a.m. - 4.30 p.m.
  • Suvarnabhumi Airport Gate 3, Level 2, Arrivals Hall Tel. (66) 2134 0040 Open 24 hours

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TAT Call Center 1672

  • Contact Call Center officers: Tourists can directly inquire for tourist information from our call center officers; the service is available daily from 8.00 a.m. to 8.00 p.m.
  • Fax on Demand system is a 77-province information service via facsimile by dialing the number 1672 from the fax machine and choosing the designated code. The service is available 24 hours in both Thai and English.
  • Audio Text is an automatic answering system providing tourist information of 77 provinces by calling the number 1672 and selecting the designated code. The service is offered 24 hours in both Thai and English.

Internet Call Center (Live Chat)

Tourists can chat with TAT Call Center 1672 officers via the website: www.tourismthailand.org or www.tatcontactcenter.com with live pictures of the speakers displayed via a web camera; the service is available daily from 8.00 a.m. - 8.00 p.m.

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Is the TAT main website which combines innovations, and technology for tourists to enjoy and interact with interesting activities; for example, 360 degrees panoramic view of the Rattanakosin walking tour, as well as searching for tourist information in various languages. In particular, our Thai website: http://thai.tourismthailand.org, not only provides travel information, it also offers a lot of activities to win draw prizes, being a source of information, festivals and links to other tourism websites including being a space for tourism operators to register for giving information and offering their service at http://operator.tourismthailand.org


Is a mini website for gathering and publicizing the services of TAT, and is another channel for tourists to communicate and participate in activities with the TAT Call Center 1672 staff. The website is a space to share knowledge and travel experiences, strengthen relationships directly between tourists and service providers, which is a social networking and customer relationship management (CRM) as well.

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Our Social Network

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